I've been shopping twice this week and my experiences may explain why one store is expanding and the other has, over the past few years, had its problems!
On Monday, I was in the High Street and popped into a branch of a national chain and selected a newspaper and a paperback book. I then went to the only till open and stood behind a lady who was being served. After a few minutes I realised that this lady was having an involved discussion with the assistant regarding lottery tickets! She was obviously having some tickets checked to see if she had won anything. This involved some confusion! First of all they couldn't agree on how many tickets had been handed over - a recount was necessary! Then one of the winning tickets caused mayhem when the till refused to deal with it! So help was called for from another assistant. The three of them then tried all over again. By this time a rather long queue had formed - at least six other customers all wanting to pay for their purchases - including a man behind me who was threatening to leave because, by now he was going to be late for work! Eventually, the problem was sorted and the second assistant opened up the other till and I was able to pay for my goods and leave.
By contrast, yesterday I went down to a recently opened store on the A34. After selecting a few salad items for my diet (!) I went to the tills. The very pleasant young lady whizzed my purchases through her scanner and all was paid for within sixty seconds. On other occasions I have seen staff taken off shelf stacking duties to open extra tills whenever a queue develops at any of the checkouts.
So, as they used to say in my school exam papers - Compare and Contrast!
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